This is an exploration with my team in redesigning Jenius banking application, a digital banking service in Indonesia.

Project Type: Personal.

Tools: Figma, Miro, Marvel.

Problem: Users feel confused when using the application because they unfamiliar with the flow and design. They think the flow of this banking application is kind of different with other banking application so they need to learn how the application works. Some of users state that the design is a bit boring.

Solution: Redesign Ideating new interfaces of Jenius app to provide better user experience with rearranging the menu page, and designing simple and clear design.

I asked some questions through user interviews in order to get more insights into a better understanding of the problem including topics of what users are trying to do and what their problems are.

• Did you use Jenius App?

• What do you like about Jenius App?

• Is there anything that you didn't like about Jenius App?

• How is the interface design?

• Do you have any suggestion to Jenius App?

Like

1. The application have many good features.

Dislike

1. Hard to use at the first try because not familiar with the layout.

2. Confused about cards information.

3. Interface design a bit boring.

Need

1. More familiar layout of the features.

2. Redesign the interface to give a new look to the application.

Scenario task

We conducted a user testing to 12 people with 3 scenario tasks using Marvel:

1. Send money to group

2. Saving money to travelling

3. Top up e-wallet or online payment

Findings

After conducted user testing using Marvel, we know that the overall average usability score is 70%. This findings helped refine the design because it uncovered some errors which required design changes on the product.